Unacceptable service

At 4:20 PM on the 20th April, I put in R200.04 worth of petrol, then when I had to swipe it timed out once and on the second try it rejected. We then had to pay with my wife's card.

I got 2 smses from my bank and then a third which a credit. Meaning there was still R200.04 refund outstanding.

The next Monday I went back and enquired, and was told to come back today if the refund didn't reflect. It didn't so I went to get My refund.

After a long fruitless discussion with the manager, he called Standard Bank. Just to be told ther was a technical issue at the time and that I have to wait another 5 working days for the refund/reversal, as they only logging the refund request today.

As a customer of 30 years and as a prestige client this is totally unacceptable and I demand my reversal be done by tomorrow and paid with interest.

Failing which, please downgrade all my accounts back to the standard package and pay back all Prestige account fees back as I have never received any service from you worth the extra fees paid.