Unacceptable service

I have been a client for nearly 30 years. I needed to put in a claim and the only way you can do it is by phone. It took me 48 minutes yesterday without a answer form the call center and today over 45 minutes before answering their claims phone number. Eventually they answered after nearly 2 hours of music on the phone. I phoned another insurance company just to see if it is some abnormal high claims weekend. They answered my call after about 3 minutes. This is terrible service and a disrespect to clients. Stansure needs to have a plan B when there is a high claims rate or seriously up the staff on their calims department. I left a email on their website for new services and was called back frst thing in the morning so it shows they dont really care enough in the Stansure claims section.