1 reviews | Active since Aug 2013
Unacceptable Service
<p>Last year (do not remeber the date) I went to the Sandridge branch to close my access account. </p> <p>I was advised that there was an outstanding balance I had to pay before the account can be closed. </p> <p>I payed that amout and was advised that the account was closed. Last week I went to the fourways branch and to my suprise was advised that, that account was sitting on a -R600 and something. How can I owe that amount when I was advised that account was closed? The reason why I closed that account in the first place was for the poor service Standardbank was providing and now I am going to close the new account I opened last week for these same reasons. NEVER AGAIN WILL I OPEN AN ACCOUNT With you guys anymore. I would rather stay with FNB.</p>
Good day Lerato
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Lerato
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Dear Ms Mopedi
I refer to our telephonic conversation and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***
Dear Ms Mopedi
I refer to our telephonic conversation and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***
