LM
Lerato M

1 reviews | Active since Aug 2013

15 Aug 2016, 09:58

Unacceptable Service

<p>Last year (do not remeber the date) I went to the Sandridge branch to close my access account. </p> <p>I was advised that there was an outstanding balance I had to pay before the account can be closed. </p> <p>I payed that amout and was advised that the account was closed. Last week I went to the fourways branch and to my suprise was advised that, that account was sitting on a -R600 and something. How can I owe that amount when I was advised that account was closed? The reason why I closed that account in the first place was for the poor service Standardbank was providing and now I am going to close the new account I opened last week for these same reasons. NEVER AGAIN WILL I OPEN AN ACCOUNT With you guys anymore. I would rather stay with FNB.</p>

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Replies (2)
Standard Bank
Standard Bank's reply15 Aug 2016, 13:22
Official

Good day Lerato

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply22 Aug 2016, 13:36
Official

Dear Ms Mopedi

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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