UNACCEPTABLE SERVICE

I WAS DOUBLE DEBITED FOR MY CREDIT CARD WHICH WAS NOT AUTHORISED. I WAS TOLD THAT I WOULD BE REFUNDED IN 7 DAYS WHICH WOULD HAVE BEEN 02/02/2015. IT IS NOW A DAY LATER AND I HAVE NOT BEEN REFUNDED. WHEN I CALLED ABOUT THIS I WAS TOLD THAT THE REFUND WAS ONLY LOGED ON 29/01/2015 WHEN I WAS TOLD ON 27/01/2015. THIS IS COMPLETELY UNACCEPTABLE. WHEN I ASKED TO SPEAK TO A MANAGER I WAS SENT FROM DEPARTMENT TO DEPARTMENT ONLY TO BE ARGUED WITH BY THE COLLECTIONS DEPARTMENT. I THEN HELD ON FOR 5 MINUTES ONLY TO BE TOLD THAT THE MANAGER IS IN A MEETING.<br> <br> I HAVE HAD AN ACCOUNT WITH STANDARD BANK FOR 13 YEARS AND HAVE NEVERE RECEIVED SUCH POOR SERVICE! THIS WILL RESULT IN ME MOVING MY ACCOUNTS TO ANOTHER BANK.