UNACCEPTABLE SERVICE

To whom it may concern<br> <br> I am the financial Manager at a company called CIbecs (Pty) Ltd.<br> We have a main account and corporate card account with Standard Bank.<br> It's been 3 weeks now where we have tried to get a limit increase on one of the subsidiary accounts with no response from our business banker.<br> Due to no response, we had to transfer large amounts of funds into a specific account as we had to process and urgent transaction. Whenever funds were transferred, it got pulled through into the main account allowing our transaction to be declined and on the 3rd attempt it worked.<br> Our main account is now sitting with large amounts of funds and some of the subsidiary accounts are either gone over limit or don't have available funds. We have tried to get this sorted with our business banker to have the funds distributed who has very less interest in sorting it out.<br> We find that this service is unacceptable and are now considering moving our cards to another bank.<br> <br> Hope to hear from someone soon.<br> <br> Thanks<br> Sherene Anandham<br> Group Financial Manager<br> Cibecs (Pty) Ltd