Unacceptable Response Time

Response time from Lesley to Barney Theron, Sales Manager of Hubner Truck &amp; Bus, T/A MAN Kimberley is unacceptable. Lesley has failed to provide a professional service to the customer after more than a week of requests/telephone calls submitted and at the last minute said she was ill. However we feel that<br> Lesley could have provided us with someone else who could assist us whilst she was ill.