Unacceptable response protocols from Standard bank

Notwithstanding the loss and embarrassment of being ****med on my credit card account, what happened after the ***** was alarming; It took 20 minutes to get through to Standard bank to report the *****. Unacceptable. The auto voice responder was so ****led as to be inaudible. More delays. The ********* were using mobile technology that only banks use and, when trying to lodge a complaint to Standard bank, via the published email address, the email bounced. The ******* was clearly a bank employee or ex employee. It appears that Standard Bank does not want to hear from its client after a ****. We are all very vulnerable as a result.