UNACCEPTABLE REPLY

Standard Bank - ***** Division - are extremely quick to reply to clients WHY THEY WONT REFUND ANY ******* TRANSACTIONS ON YOUR / MY CREDIT CARD. They clearly have not done a fully investigation of my matter. Why was my card stopped on the date 17th April 2024 which was when I reported this to STD ***** DIVISION, BUT YET AS PER THE EMAIL SENT TO ME THEY ARE CLAIMING THAT I RECEIVED OPT'S - SO LETS MAKE THIS VERY CLEAR TO EVERY ONE ' WHEN A CLIENTS IS SUPPOSED TO BE DOING A ONLINE PURCHASE I.E. LIKE THAT SAY I DID TO "MR DELIVERY ' ONE WOULD HAVE TO BE ON THE SO CALLED MERCHANTS SITE TO PHYSICIALLY BE PURCHASING THE ITEMS CORRECT ?????... AND THEN ONE GETS AN OTP TO ACCEPT THIS TRANSACTIONS AND ENTER THIS NO ON THE SITE - CORRECT ! .... I HAVE EVIDENCE THAT I WAS NOT ON THESE SITES BOTH ON MY PC AND CELLPHONE TO SUBMIT THESE (SO CALLED OTPS) MY CELLPHONE AS WELL AS MY PC ARE AVAILAIBLE FOR ***** TO LOOK AT. 2nd. ONLY ONCE STD BANK HAD BLOCKED MY CARD DID I RECEIVE AN OTP AND THE WEIRD THING IS THAT THIS OPT HAS TOO MANY DIGITS TO THIS AND ITS CLEAR THAT THIS WAS ***** DONE ON MY CARD !!!!! 3. THE ***** DIVISION TOTAL ME THAT PURCHASES WERE DONE BY "CLICKS " X 2 AND THEN "TAKEALOT " BUT YET ON THE EMAIL AND MY CR CARD STATEMENT THIS IS ANOTHER NAME TOTALLY !!! WHY ???? THEN THE LAST THING IS ON THE 19th APRIL 2024 WHEN THE SO CALL CR CARD WAS SUPPOSED TO BE CANCELED AND BLOCKED - 4X TRANSACTONS WERE PROCESSED AFTER THE FACT THAT THE CR CARD WAS STOPPED - I WOULD LIKE AN ANSWER TO THIS ???? THEN ON THE 20th APRIL 2024 AGAIN 3 X TRANSACTIONS WERE PROCESSED AGAIN AFTER THE CARD WAS BLOCKED ???? THEN HOW MANY TIMES DOES STD BANK ALLOW A CR TO BE SWIPPED AS I HAD +- 10 OR MORE TRANSACTIONS DONE ON THE SAME DAY - 17th APRIL 2024 . I AM THEREFORE NOT GOING ONCE AGAIN ACCEPT THIS FROM STD - PLS SUPPLY ME WITH A FULL BREAKDOWN OF EACH AND EVERY OTP THAT WAS SENT TO MY CELLPHONE FROM MTN. I HAVE SCREENSHOTS OF MY WHOLE ENITRE SEARCH HISTORY OF MY CELLPHONE OF WHAT SITES I WAS ON GOING BACK TO MARCH 2024 - WHICH IS FREELY AVALIABLE FOR ***** TO LOOK AT, AS WELL AS MY ENITRE SEARCH OF WEBSITES ON PC FOR ***** TO LOOK INTO. AS STATED, I WAS NEVER ONLINE TO MR DELIVERY, CLICKS, TAKELOT, BASH ON THE DAY THESE TRANSACTIONS WERE ******* APPROVED. I HAVE NOW TAKING THIS MATTER FURTHER TO THE CONSUMER COMPLAINTS DIVISION AND WILL BE SENDING A FULL EXPLAINTION OF MY INVESTIGATIONS TO ALL RELEVANT SOCIAL PLATFORMS, AS WELL AS TO CARTEBLANCE, AND TWITTER, AND ALL HEADS OF STD ***** DEPARTMENTS, THIS IS NOT ACCEPTABLE!!! THIS MATTER WILL NOT STOP UNTIL STD REFUND MY MONEY. JUST ALONE IN ONE WEEK AT THE SAPS DIVSION THERE WERE 15 OR MORE CASES LIKE MY CR CARD *****. SO WHAT IS STD BANK DOING TO PREVENT CLIENTS FROM LOOSING MONEY LIKE THIS??????