RP
Reuben P
1 reviews | Active since Sept 2024
17 Jan 2025, 13:52
Unacceptable poor service
I’ve been struggling to make payment for a car hire for two days. On the 26 January 25, I spent 20 plus minutes with my banker trying to remove a block on my card as the merchant was flagged. The initial payment went eventually through . Today I’m over an hour at the car hire spent another 35 minutes on the phone with Thembilise from the card unit only to be told that the merchant is blacklisted and needs to be whitelisted. I have to call back in 20 minutes. Unacceptable, frustrating as I look like a fool as other customers are trying to get their vehicles. I’m disappointed in the card division
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
17 Jan 2025, 13:58Good day Reuben,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 13:58
Official
Good day Reuben,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Reuben P's updateReviewer Update
17 Jan 2025, 14:03An apology is unacceptable as I have to use my wife’s credit card and pay an extra R460 to be recorded as an extra driver. Standard Bank is responsible for the extra amount due to incompetence
RP
Reuben P's update17 Jan 2025, 14:03
Reviewer Update
An apology is unacceptable as I have to use my wife’s credit card and pay an extra R460 to be recorded as an extra driver. Standard Bank is responsible for the extra amount due to incompetence
Standard Bank's replyOfficial
17 Jan 2025, 17:23Good day Reuben.
Pleasee note we have made an attempt to reach you to no success.
Kindly advise when will you be avaialble to take a phone call.
Kind regards
Standard Bank Hello Peter Team
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Pleasee note we have made an attempt to reach you to no success.
Kindly advise when will you be avaialble to take a phone call.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 17:23
Official
Good day Reuben.
Pleasee note we have made an attempt to reach you to no success.
Kindly advise when will you be avaialble to take a phone call.
Kind regards
Standard Bank Hello Peter Team
***
Pleasee note we have made an attempt to reach you to no success.
Kindly advise when will you be avaialble to take a phone call.
Kind regards
Standard Bank Hello Peter Team
***
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Reuben P's updateReviewer Update
17 Jan 2025, 17:29I was on the phone with the credit card ***** department. I am liaising with my banker to ensure that I am reimbursed
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Reuben P's update17 Jan 2025, 17:29
Reviewer Update
I was on the phone with the credit card ***** department. I am liaising with my banker to ensure that I am reimbursed
Standard Bank's replyOfficial
17 Jan 2025, 18:05Good day Reuben,
Thank you for the above update.
Our team will give you a call.
Kind regards
StandardBank Hello Peter Team
***
Thank you for the above update.
Our team will give you a call.
Kind regards
StandardBank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 18:05
Official
Good day Reuben,
Thank you for the above update.
Our team will give you a call.
Kind regards
StandardBank Hello Peter Team
***
Thank you for the above update.
Our team will give you a call.
Kind regards
StandardBank Hello Peter Team
***