JN
Jeanie N

1 reviews | Active since Sept 2017

08 Sept 2026, 10:50

Unacceptable performance OST and Shyft

Standard Bank Online Share Trading closed our accounts and transferred our holdings onto Shyft . They have clearly not considered their clients in their move , not tested their systems before the conversion or even bothered to see if this is what their clients wanted . Now they are having problems and saying they are looking into this . In the mean while clients cannot trade . We are being prejudiced due to their inefficiency. Totally unacceptable, someone should be fired .

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Replies (1)
Standard Bank
Standard Bank's reply08 Sept 2026, 11:12
Official
Dear Jeanie

Thank you for reaching out to us.

We can confirm that the migration from Online Share Trading (OST) to Shyft is a legitimate Standard Bank migration initiative. This forms part of the bank's broader strategy to consolidate its investment and trading platforms into a single, integrated solution, providing clients with a more seamless experience across desktop, tablet, and mobile devices. 

To ensure that your investments remain protected on a modern, secure, and future-ready platform, Standard Bank is migrating eligible Online Share Trading accounts to Shyft, our global forex, payments, and investment platform. 

This move reflects our commitment to making investing and trading simpler and more accessible by offering competitive pricing, instant funding capabilities, and access to both local and global markets, all within a single platform.

Clients included in the migration receive direct communication via email and SMS regarding their migration schedule. Your "last day to trade" will be communicated to you in advance, after which your account will be temporarily locked for approximately two days to facilitate the secure transfer and settlement of your investments. Once the migration is complete, your portfolio and cash balances will be available on Shyft.

Should you require any further information or assistance, please do not hesitate to let us know.
Kindest regards,
Standard Bank Hello Peter Team
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