GP
Gail P
1 reviews | Active since Dec 2019
11 Dec 2025, 09:44
Unacceptable payment delay
Salaries were deducted out of a business account (as has been done for previous months) on 9 December 2025. As of now (11 December 2025) the money is still not reflecting in my account (bearing in mind it went out of a Standard Bank account into a Standard Bank account. Not 1 of at least 10 people contacted at Standard Bank have been able to assist the business account owner. He can prove the money went out of the account as well as show the proof of payment showing the money was paid in within an hour of releasing, yet nothing is in the bank account
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 Dec 2025, 10:05Dear Gail,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Dec 2025, 10:05
Official
Dear Gail,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Dec 2025, 12:43Dear Gail,
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Dec 2025, 12:43
Official
Dear Gail,
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***