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janine D
1 reviews | Active since Feb 2019
05 Sept 2023, 12:15
UNACCEPTABLE -NOT GETTING ASSISTED ENTIRELY
Good Day I previously spoke to the credit card division regarding my account that was previously in arrears we had both agreed that an amount of R600 would be acceptable whilst i finish off my arrears , today i am getting calls from mac Roberts attorneys saying that im handed over , RIDICULOUS when i am paying every month how can someone get harassed like this whilst working please can someone please help me , as i called standard bank they said i am not handed over as the acc is still with standard bank
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
05 Sept 2023, 12:23Hi Janine
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply05 Sept 2023, 12:23
Official
Hi Janine
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
05 Sept 2023, 12:30Hi Janine
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2023, 12:30
Official
Hi Janine
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Sept 2023, 07:52Good Day
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2023, 07:52
Official
Good Day
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Sept 2023, 15:52Hi Janine
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We can hear that you are having issues hearing us. Please do let us know when we can contact you at your convenience time.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We can hear that you are having issues hearing us. Please do let us know when we can contact you at your convenience time.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Standard Bank's reply07 Sept 2023, 15:52
Official
Hi Janine
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We can hear that you are having issues hearing us. Please do let us know when we can contact you at your convenience time.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. We can hear that you are having issues hearing us. Please do let us know when we can contact you at your convenience time.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
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janine D's updateReviewer Update
07 Sept 2023, 17:37Good Day yes I got the calls and I answered all three ,your agents line was very bad she couldn't hear me but I could hear her you can call at 10-30 am when I go out for a tea break
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janine D's update07 Sept 2023, 17:37
Reviewer Update
Good Day yes I got the calls and I answered all three ,your agents line was very bad she couldn't hear me but I could hear her you can call at 10-30 am when I go out for a tea break
Standard Bank's replyOfficial
08 Sept 2023, 07:52Good Day Janine
Thank you for the update.
Our consultants will get hold of you as soon as possible.
Regards
Standard Bank Hello Peter Team
***
Thank you for the update.
Our consultants will get hold of you as soon as possible.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Sept 2023, 07:52
Official
Good Day Janine
Thank you for the update.
Our consultants will get hold of you as soon as possible.
Regards
Standard Bank Hello Peter Team
***
Thank you for the update.
Our consultants will get hold of you as soon as possible.
Regards
Standard Bank Hello Peter Team
***