Unacceptable management of my account

Good Day

I have been a customer of yours for over 25 years. In my mind this all started after I submitted a bond application with seemingly spotless supporting documents, healthy business financial records, a great credit score, and evidence of disposable income and affordability well beyond our requested application.

My complaint is not that you said no with little or no good basis, or that I feel undervalued as a (dare I say white?) business owner, or that I feel like there is absolutely no incentive for being a 100% SARS and FICA compliant business and individual - no. My complaint is that immediately after another bank granted me a home loan, you simply upgraded my account and cards without consulting me. Why is this a problem? Well,

* First of all you delivered the new card to an address that I lived at 10 years ago despite having my correct address on file as required by FICA, * Second of all, all my internet and app banking has locked me out and effectively frozen my accounts.

After speaking to your card division, I have established the following timeline of events;

1. Another bank requests my statements on 2nd September 2. Home loan granted by that bank on 17th September 3. Standard bank instructs my upgrade without my consent on 17th September 4. Couriers attempt to deliver my new card to the incorrect address on 21st September 5. Old card de-activated on 20th September and I am effectively locked out of app/internet banking

Do you people realise I am in the middle of paying attorneys for a house? Do you realise it is the 21st of the month and as a business owner, how do you think I should pay salaries? suppliers? accessories? This is a stupid problem to have guys, are you going to treat me like a number in accordance with the HDSA specification? Or are you going to treat me like a long-standing customer?

As it stands, the courier still has my new card and I am desperately trying to access my online banking. Also from sitting on hold for well over an hour in total, I have run out of airtime and guess what? I cannot purchase any more. Can I withdraw cash or swipe? Probably not since my card is not going to work.

I am ready to close all my accounts with Standard Bank. How can you rectify this situation? I am starting to lose faith and interest in keeping my banking with you.

Best Regards Warren