Unacceptable lack of service at Northmead square branch

Unacceptable service I’ve been billed to replace two of my cards that I lost and were couriered to Northmead square branch They only have two people assisting and there are massive queues and this has been for a long while,one has to wait between one to two hours just to collect a card charged for - unacceptable branches operate at such low capacity persistently and customers aren’t advised to deliver elsewhere and waste money and only one card has sms sent as they haven’t even staff to send sms and both cards have been at branch over a week