SM
Selloane M
1 reviews | Active since Dec 2025
20 Jan 2026, 12:53
Unacceptable Lack of Communication and Premature Cancellation of Order – Standard Bank Connect
Dear Standard Bank Connect Team,
I am writing to formally escalate my extreme dissatisfaction with the handling of an order I placed in November 2025, which, as of late January 2026, remains unresolved.
Since placing this order, I have sent multiple requests for feedback and status updates, none of which were responded to while the order was still active. This lack of communication persisted for over a month, despite my repeated follow-ups and despite confirmation from the service provider that stock was available.
To make matters worse, within less than 24 hours of me requesting to retrieve a cancellation, I was informed that Standard Bank Connect had already cancelled my order. This is deeply concerning, especially considering that:
No meaningful updates were provided while the order was active
None of my queries were answered timeously
I had already confirmed that I had received my ID document, which was previously outstanding
It is unacceptable that advisors were unresponsive for weeks, yet acted with extreme urgency only when cancelling the order. As a result of this premature cancellation, I am now unable to process a new application, which places me at a clear disadvantage through no fault of my own.
I must also place it on record that the only person who has been genuinely helpful throughout this entire process is Nthabiseng Tladi from the service provider. Without her assistance, I honestly do not know where I would be at this point. She has consistently gone the extra mile to try and resolve this matter, kept me informed, and demonstrated a clear understanding of what customer service should look like. Unfortunately, her efforts have not been matched by the Standard Bank Connect advisors responsible for managing this order.
This level of service from Standard Bank Connect is unprofessional, dismissive, and frankly ridiculous. A basic status update could not be provided in over a month and a half, despite consistent follow-ups from my side.
I am formally requesting that:
This order be retrieved and reinstated immediately, or
A clear, written explanation be provided as to why this cannot be done, including accountability for the lack of communication
Should this matter not be resolved urgently, I will be taking this issue further through formal complaints channels and public platforms, as this experience falls far below acceptable service standards.
I expect a response as a matter of urgency.
Kind regards
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
20 Jan 2026, 13:07Dear Selloane,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2026, 13:07
Official
Dear Selloane,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
SM
Selloane M's updateReviewer Update
20 Jan 2026, 13:28Thank you for your response. I must express that this matter goes beyond a standard service case and requires far more serious consideration.
I would like to formally request that the call recording of the advisor I spoke to be reviewed. During that call, I was clearly advised that:
No orders had been received by the service provider (Digital Generation), and
The advisor could not confirm whether Standard Bank would be sending the items to the service provider anytime soon and i stated that it's now a month and couple of weeks later and it's my birthday on the 24/01.
Based on this information, any reasonable client would have drawn the same conclusion I did. At no point was I informed of a confirmed stock shortage, nor was I provided with any proactive update explaining delays. This directly contradicts the information I received 48 hours later, when Nthabiseng Tladi confirmed that stock was in fact available. How did the previous advisor not pick this up????
Please understand my frustration as a client who:
1. Placed an order in November 2025
2. Sent approximately nine follow-up emails requesting feedback
3. Received no response at all until 6 January 2026 from Standard Bank Connect
4. Then experienced immediate action only when a cancellation request was submitted - not even a courtesy call confirming stock availability to just confirm if i still want to proceed. NOTHING.
It is extremely concerning that multiple emails requesting feedback went unanswered for over a month, yet one email regarding cancellation was actioned almost immediately. This demonstrates a serious breakdown in communication and service prioritisation.
I must stress that I would never have requested cancellation had accurate information been provided to me. My request was made solely on the basis of incorrect and incomplete information supp**** by a Standard Bank Connect advisor. To expect a client to sit indefinitely without updates, responses, or accountability is unreasonable and unacceptable.
This was my first experience as a Standard Bank Connect Prestige client, and frankly, it raises serious concerns about after-sales service if this is how a straightforward order is handled. I am confident that you would have acted exactly as I did had you been in my position.
Given the above, I am requesting the following:
That the order cancellation be retrieved and reversed, considering it was done based on incorrect advisor information - An instruction sent to the Service Provider to dispatch My order before Friday,23/01/2026.
That I be provided with the email address and contact details of the Standard Bank Connect complaints department, as I am preparing to formally escalate this matter further
I am giving Standard Bank Connect the opportunity to resolve this matter urgently and fairly. However, should this remain unresolved or inadequately addressed, I will proceed with escalation through formal complaints channels and external platforms.
Please treat this matter with the seriousness it warrants and revert with feedback as soon as possible.
I would like to formally request that the call recording of the advisor I spoke to be reviewed. During that call, I was clearly advised that:
No orders had been received by the service provider (Digital Generation), and
The advisor could not confirm whether Standard Bank would be sending the items to the service provider anytime soon and i stated that it's now a month and couple of weeks later and it's my birthday on the 24/01.
Based on this information, any reasonable client would have drawn the same conclusion I did. At no point was I informed of a confirmed stock shortage, nor was I provided with any proactive update explaining delays. This directly contradicts the information I received 48 hours later, when Nthabiseng Tladi confirmed that stock was in fact available. How did the previous advisor not pick this up????
Please understand my frustration as a client who:
1. Placed an order in November 2025
2. Sent approximately nine follow-up emails requesting feedback
3. Received no response at all until 6 January 2026 from Standard Bank Connect
4. Then experienced immediate action only when a cancellation request was submitted - not even a courtesy call confirming stock availability to just confirm if i still want to proceed. NOTHING.
It is extremely concerning that multiple emails requesting feedback went unanswered for over a month, yet one email regarding cancellation was actioned almost immediately. This demonstrates a serious breakdown in communication and service prioritisation.
I must stress that I would never have requested cancellation had accurate information been provided to me. My request was made solely on the basis of incorrect and incomplete information supp**** by a Standard Bank Connect advisor. To expect a client to sit indefinitely without updates, responses, or accountability is unreasonable and unacceptable.
This was my first experience as a Standard Bank Connect Prestige client, and frankly, it raises serious concerns about after-sales service if this is how a straightforward order is handled. I am confident that you would have acted exactly as I did had you been in my position.
Given the above, I am requesting the following:
That the order cancellation be retrieved and reversed, considering it was done based on incorrect advisor information - An instruction sent to the Service Provider to dispatch My order before Friday,23/01/2026.
That I be provided with the email address and contact details of the Standard Bank Connect complaints department, as I am preparing to formally escalate this matter further
I am giving Standard Bank Connect the opportunity to resolve this matter urgently and fairly. However, should this remain unresolved or inadequately addressed, I will proceed with escalation through formal complaints channels and external platforms.
Please treat this matter with the seriousness it warrants and revert with feedback as soon as possible.
SM
Selloane M's update20 Jan 2026, 13:28
Reviewer Update
Thank you for your response. I must express that this matter goes beyond a standard service case and requires far more serious consideration.
I would like to formally request that the call recording of the advisor I spoke to be reviewed. During that call, I was clearly advised that:
No orders had been received by the service provider (Digital Generation), and
The advisor could not confirm whether Standard Bank would be sending the items to the service provider anytime soon and i stated that it's now a month and couple of weeks later and it's my birthday on the 24/01.
Based on this information, any reasonable client would have drawn the same conclusion I did. At no point was I informed of a confirmed stock shortage, nor was I provided with any proactive update explaining delays. This directly contradicts the information I received 48 hours later, when Nthabiseng Tladi confirmed that stock was in fact available. How did the previous advisor not pick this up????
Please understand my frustration as a client who:
1. Placed an order in November 2025
2. Sent approximately nine follow-up emails requesting feedback
3. Received no response at all until 6 January 2026 from Standard Bank Connect
4. Then experienced immediate action only when a cancellation request was submitted - not even a courtesy call confirming stock availability to just confirm if i still want to proceed. NOTHING.
It is extremely concerning that multiple emails requesting feedback went unanswered for over a month, yet one email regarding cancellation was actioned almost immediately. This demonstrates a serious breakdown in communication and service prioritisation.
I must stress that I would never have requested cancellation had accurate information been provided to me. My request was made solely on the basis of incorrect and incomplete information supp**** by a Standard Bank Connect advisor. To expect a client to sit indefinitely without updates, responses, or accountability is unreasonable and unacceptable.
This was my first experience as a Standard Bank Connect Prestige client, and frankly, it raises serious concerns about after-sales service if this is how a straightforward order is handled. I am confident that you would have acted exactly as I did had you been in my position.
Given the above, I am requesting the following:
That the order cancellation be retrieved and reversed, considering it was done based on incorrect advisor information - An instruction sent to the Service Provider to dispatch My order before Friday,23/01/2026.
That I be provided with the email address and contact details of the Standard Bank Connect complaints department, as I am preparing to formally escalate this matter further
I am giving Standard Bank Connect the opportunity to resolve this matter urgently and fairly. However, should this remain unresolved or inadequately addressed, I will proceed with escalation through formal complaints channels and external platforms.
Please treat this matter with the seriousness it warrants and revert with feedback as soon as possible.
I would like to formally request that the call recording of the advisor I spoke to be reviewed. During that call, I was clearly advised that:
No orders had been received by the service provider (Digital Generation), and
The advisor could not confirm whether Standard Bank would be sending the items to the service provider anytime soon and i stated that it's now a month and couple of weeks later and it's my birthday on the 24/01.
Based on this information, any reasonable client would have drawn the same conclusion I did. At no point was I informed of a confirmed stock shortage, nor was I provided with any proactive update explaining delays. This directly contradicts the information I received 48 hours later, when Nthabiseng Tladi confirmed that stock was in fact available. How did the previous advisor not pick this up????
Please understand my frustration as a client who:
1. Placed an order in November 2025
2. Sent approximately nine follow-up emails requesting feedback
3. Received no response at all until 6 January 2026 from Standard Bank Connect
4. Then experienced immediate action only when a cancellation request was submitted - not even a courtesy call confirming stock availability to just confirm if i still want to proceed. NOTHING.
It is extremely concerning that multiple emails requesting feedback went unanswered for over a month, yet one email regarding cancellation was actioned almost immediately. This demonstrates a serious breakdown in communication and service prioritisation.
I must stress that I would never have requested cancellation had accurate information been provided to me. My request was made solely on the basis of incorrect and incomplete information supp**** by a Standard Bank Connect advisor. To expect a client to sit indefinitely without updates, responses, or accountability is unreasonable and unacceptable.
This was my first experience as a Standard Bank Connect Prestige client, and frankly, it raises serious concerns about after-sales service if this is how a straightforward order is handled. I am confident that you would have acted exactly as I did had you been in my position.
Given the above, I am requesting the following:
That the order cancellation be retrieved and reversed, considering it was done based on incorrect advisor information - An instruction sent to the Service Provider to dispatch My order before Friday,23/01/2026.
That I be provided with the email address and contact details of the Standard Bank Connect complaints department, as I am preparing to formally escalate this matter further
I am giving Standard Bank Connect the opportunity to resolve this matter urgently and fairly. However, should this remain unresolved or inadequately addressed, I will proceed with escalation through formal complaints channels and external platforms.
Please treat this matter with the seriousness it warrants and revert with feedback as soon as possible.
Standard Bank's replyOfficial
20 Jan 2026, 14:12 Dear Selloane,
Your request has been escalated to the Head of our Standard Bank Connect desk, as well as your Private Banker.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Head of our Standard Bank Connect desk, as well as your Private Banker.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2026, 14:12
Official
Dear Selloane,
Your request has been escalated to the Head of our Standard Bank Connect desk, as well as your Private Banker.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Head of our Standard Bank Connect desk, as well as your Private Banker.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
SM
Selloane M's updateReviewer Update
20 Jan 2026, 14:30I am extremely concerned about the lack of feedback and progress on this matter.
My personal banker has been unable to reach anyone within the relevant department and has confirmed in writing that she has escalated the issue, yet she has also received no feedback to date.
I did receive a response from Salome Mmamakoko at 12:12 on the 19/01/2026 , advising that the matter had been escalated to IT for a manual reinstatement of the order. However, it has now been over 24 hours, and despite a follow-up email sent by myself at 09:00 this morning, there has been no update or response.
In addition:
- Nthabiseng from the service provider has also followed up with no response on the 20/01/2026.
- My banker has reiterated that she has received no feedback since escalating the matter.
This delay is unacceptable and is having a direct impact on both myself and the service provider. I require this matter to be actioned with immediate effect and a clear update provided as a matter of urgency.
The manner in which this has been handled is deeply disappointing, and it raises serious concerns about the level of service and client value being offered.
I trust this escalation will now receive the urgent attention it requires.
Kind regards,
Sally
Sally
SM
Selloane M's update20 Jan 2026, 14:30
Reviewer Update
I am extremely concerned about the lack of feedback and progress on this matter.
My personal banker has been unable to reach anyone within the relevant department and has confirmed in writing that she has escalated the issue, yet she has also received no feedback to date.
I did receive a response from Salome Mmamakoko at 12:12 on the 19/01/2026 , advising that the matter had been escalated to IT for a manual reinstatement of the order. However, it has now been over 24 hours, and despite a follow-up email sent by myself at 09:00 this morning, there has been no update or response.
In addition:
- Nthabiseng from the service provider has also followed up with no response on the 20/01/2026.
- My banker has reiterated that she has received no feedback since escalating the matter.
This delay is unacceptable and is having a direct impact on both myself and the service provider. I require this matter to be actioned with immediate effect and a clear update provided as a matter of urgency.
The manner in which this has been handled is deeply disappointing, and it raises serious concerns about the level of service and client value being offered.
I trust this escalation will now receive the urgent attention it requires.
Kind regards,
Sally
Sally
SM
Selloane M's updateReviewer Update
21 Jan 2026, 09:46I must state that despite the matter being escalated, not a single person has bothered to call me or provide any form of feedback.
This issue was escalated on 19 January 2026, and to date there has been complete silence. I have escalated this through multiple channels — including my banker and even the Complaints Department — and still, not one call, update, or resolution has been provided. This is beyond unacceptable.
At this point, I will be pursuing other escalation channels, as Standard Bank has completely failed me as a client. This situation is frankly ridiculous and deeply disappointing. I must also highlight that this is not the level of service I received from my previous bank, which makes this experience even more concerning.
If I do not receive a call and a clear resolution on my query today, I will be closing my Standard Bank account this afternoon. Furthermore, I will be taking this matter further, as I am clearly not the only client affected, and I am not prepared to remain quiet while being ignored.
I expect immediate action.
Regards,
This issue was escalated on 19 January 2026, and to date there has been complete silence. I have escalated this through multiple channels — including my banker and even the Complaints Department — and still, not one call, update, or resolution has been provided. This is beyond unacceptable.
At this point, I will be pursuing other escalation channels, as Standard Bank has completely failed me as a client. This situation is frankly ridiculous and deeply disappointing. I must also highlight that this is not the level of service I received from my previous bank, which makes this experience even more concerning.
If I do not receive a call and a clear resolution on my query today, I will be closing my Standard Bank account this afternoon. Furthermore, I will be taking this matter further, as I am clearly not the only client affected, and I am not prepared to remain quiet while being ignored.
I expect immediate action.
Regards,
SM
Selloane M's update21 Jan 2026, 09:46
Reviewer Update
I must state that despite the matter being escalated, not a single person has bothered to call me or provide any form of feedback.
This issue was escalated on 19 January 2026, and to date there has been complete silence. I have escalated this through multiple channels — including my banker and even the Complaints Department — and still, not one call, update, or resolution has been provided. This is beyond unacceptable.
At this point, I will be pursuing other escalation channels, as Standard Bank has completely failed me as a client. This situation is frankly ridiculous and deeply disappointing. I must also highlight that this is not the level of service I received from my previous bank, which makes this experience even more concerning.
If I do not receive a call and a clear resolution on my query today, I will be closing my Standard Bank account this afternoon. Furthermore, I will be taking this matter further, as I am clearly not the only client affected, and I am not prepared to remain quiet while being ignored.
I expect immediate action.
Regards,
This issue was escalated on 19 January 2026, and to date there has been complete silence. I have escalated this through multiple channels — including my banker and even the Complaints Department — and still, not one call, update, or resolution has been provided. This is beyond unacceptable.
At this point, I will be pursuing other escalation channels, as Standard Bank has completely failed me as a client. This situation is frankly ridiculous and deeply disappointing. I must also highlight that this is not the level of service I received from my previous bank, which makes this experience even more concerning.
If I do not receive a call and a clear resolution on my query today, I will be closing my Standard Bank account this afternoon. Furthermore, I will be taking this matter further, as I am clearly not the only client affected, and I am not prepared to remain quiet while being ignored.
I expect immediate action.
Regards,
SM
Selloane M's updateReviewer Update
21 Jan 2026, 10:02I will await your feedback
SM
Selloane M's update21 Jan 2026, 10:02
Reviewer Update
I will await your feedback
SM
Selloane M's updateReviewer Update
21 Jan 2026, 10:28Dear Team,
Please stop referring this matter back to my banker. I have already established that she is unable to assist further, as she herself cannot get through to your service department.
This situation is now becoming extremely frustrating and unnecessary. A very simple task is required from your IT department: to manually reinstate an order that was prematurely cancelled based on incorrect information that no order had been received. That information was false.
At this point, the only communication I am expecting is confirmation from Standard Bank that:
The order has been reinstated, and
Formal instruction has been sent to the service provider to dispatch my order.
As confirmed by the service provider advisor yesterday, 20/01/2026, this instruction from Standard Bank is the only outstanding requirement on your side.
This matter has been dragging on far longer than is reasonable, and I am now extremely irritated by the lack of resolution. Please treat this as urgent and resolve it without any further deflection or delay.
I expect immediate feedback.
Regards,
S
Please stop referring this matter back to my banker. I have already established that she is unable to assist further, as she herself cannot get through to your service department.
This situation is now becoming extremely frustrating and unnecessary. A very simple task is required from your IT department: to manually reinstate an order that was prematurely cancelled based on incorrect information that no order had been received. That information was false.
At this point, the only communication I am expecting is confirmation from Standard Bank that:
The order has been reinstated, and
Formal instruction has been sent to the service provider to dispatch my order.
As confirmed by the service provider advisor yesterday, 20/01/2026, this instruction from Standard Bank is the only outstanding requirement on your side.
This matter has been dragging on far longer than is reasonable, and I am now extremely irritated by the lack of resolution. Please treat this as urgent and resolve it without any further deflection or delay.
I expect immediate feedback.
Regards,
S
SM
Selloane M's update21 Jan 2026, 10:28
Reviewer Update
Dear Team,
Please stop referring this matter back to my banker. I have already established that she is unable to assist further, as she herself cannot get through to your service department.
This situation is now becoming extremely frustrating and unnecessary. A very simple task is required from your IT department: to manually reinstate an order that was prematurely cancelled based on incorrect information that no order had been received. That information was false.
At this point, the only communication I am expecting is confirmation from Standard Bank that:
The order has been reinstated, and
Formal instruction has been sent to the service provider to dispatch my order.
As confirmed by the service provider advisor yesterday, 20/01/2026, this instruction from Standard Bank is the only outstanding requirement on your side.
This matter has been dragging on far longer than is reasonable, and I am now extremely irritated by the lack of resolution. Please treat this as urgent and resolve it without any further deflection or delay.
I expect immediate feedback.
Regards,
S
Please stop referring this matter back to my banker. I have already established that she is unable to assist further, as she herself cannot get through to your service department.
This situation is now becoming extremely frustrating and unnecessary. A very simple task is required from your IT department: to manually reinstate an order that was prematurely cancelled based on incorrect information that no order had been received. That information was false.
At this point, the only communication I am expecting is confirmation from Standard Bank that:
The order has been reinstated, and
Formal instruction has been sent to the service provider to dispatch my order.
As confirmed by the service provider advisor yesterday, 20/01/2026, this instruction from Standard Bank is the only outstanding requirement on your side.
This matter has been dragging on far longer than is reasonable, and I am now extremely irritated by the lack of resolution. Please treat this as urgent and resolve it without any further deflection or delay.
I expect immediate feedback.
Regards,
S
SM
Selloane M's updateReviewer Update
09 Feb 2026, 11:39Good day
Update regarding my cancelled order - The service provider has dispatched my order and I’ve received my device.
But I still haven’t received a call from Standard Bank Connect to activate the sim card.
The order was received the 24/01/2026 - I need the team to contact me to activate the contract.
This is ridiculous am- we are half way another month and the bill for the device needs to go off on the 25th.
I need resolution to this URGENTLY .
Update regarding my cancelled order - The service provider has dispatched my order and I’ve received my device.
But I still haven’t received a call from Standard Bank Connect to activate the sim card.
The order was received the 24/01/2026 - I need the team to contact me to activate the contract.
This is ridiculous am- we are half way another month and the bill for the device needs to go off on the 25th.
I need resolution to this URGENTLY .
SM
Selloane M's update09 Feb 2026, 11:39
Reviewer Update
Good day
Update regarding my cancelled order - The service provider has dispatched my order and I’ve received my device.
But I still haven’t received a call from Standard Bank Connect to activate the sim card.
The order was received the 24/01/2026 - I need the team to contact me to activate the contract.
This is ridiculous am- we are half way another month and the bill for the device needs to go off on the 25th.
I need resolution to this URGENTLY .
Update regarding my cancelled order - The service provider has dispatched my order and I’ve received my device.
But I still haven’t received a call from Standard Bank Connect to activate the sim card.
The order was received the 24/01/2026 - I need the team to contact me to activate the contract.
This is ridiculous am- we are half way another month and the bill for the device needs to go off on the 25th.
I need resolution to this URGENTLY .
SM
Selloane M's updateReviewer Update
10 Feb 2026, 09:44Dear Standard Bank Team,
The Standard Bank Connect contact details provided to me do not work. I have been attempting to reach assistance since 08:30 this morning, with no response to calls or emails. Even my banker has been unable to get through.
I urgently require my contract to be activated immediately, and confirmation that the payment scheduled for the 25th will be processed correctly. I am not willing to incur penalties, duplicate charges, or any negative impact to my credit profile due to Standard Bank’s internal failures.
It is completely unacceptable that a matter of this nature is being dragged out. I am a client who is actively trying to ensure payment is made on time, yet I am being placed at risk of credit impairment because Standard Bank has failed to resolve a straightforward issue.
If this matter is not resolved by close of business today, and I do not receive written confirmation that my contract has been activated, please provide me with the official process and contact details to return the device immediately. I will not jeopardize my credit record due to Standard Bank’s lack of responsiveness and will proceed to obtain a contract elsewhere if necessary.
This level of service is deeply disappointing. Providing clients with contact details that do not work and failing to respond for hours is unacceptable and misleading.
I expect this matter to be resolved today, without further delay.
Regards,
SM
Selloane M's update10 Feb 2026, 09:44
Reviewer Update
Dear Standard Bank Team,
The Standard Bank Connect contact details provided to me do not work. I have been attempting to reach assistance since 08:30 this morning, with no response to calls or emails. Even my banker has been unable to get through.
I urgently require my contract to be activated immediately, and confirmation that the payment scheduled for the 25th will be processed correctly. I am not willing to incur penalties, duplicate charges, or any negative impact to my credit profile due to Standard Bank’s internal failures.
It is completely unacceptable that a matter of this nature is being dragged out. I am a client who is actively trying to ensure payment is made on time, yet I am being placed at risk of credit impairment because Standard Bank has failed to resolve a straightforward issue.
If this matter is not resolved by close of business today, and I do not receive written confirmation that my contract has been activated, please provide me with the official process and contact details to return the device immediately. I will not jeopardize my credit record due to Standard Bank’s lack of responsiveness and will proceed to obtain a contract elsewhere if necessary.
This level of service is deeply disappointing. Providing clients with contact details that do not work and failing to respond for hours is unacceptable and misleading.
I expect this matter to be resolved today, without further delay.
Regards,
SM
Selloane M's updateReviewer Update
16 Feb 2026, 19:15Can someone please explain to me how long does it take to get an order that' has already been received a month ago to be activated by standard bank? Guy no this is nonsense
SM
Selloane M's update16 Feb 2026, 19:15
Reviewer Update
Can someone please explain to me how long does it take to get an order that' has already been received a month ago to be activated by standard bank? Guy no this is nonsense