Unacceptable Handling of Account – Legal Action Despite Settlement in Progress

I am extremely disappointed with the way my vehicle finance account has been handled by Standard Bank and their appointed attorneys.

My account was handed over, and from the outset, I made it clear that I wanted to make a repayment arrangement. Unfortunately, the matter was dragged out for almost two months with no meaningful assistance or resolution from the attorneys.

In an effort to resolve the matter myself, I proceeded to sell the vehicle. According to my records, the settlement amount was approximately R72,000.00.

Last week, I formally notified the attorneys via email that the vehicle had been sold and that I urgently required a settlement letter in order to finalise payment.

Despite this, I received an SMS this morning stating that a summons has now been issued, and that I will be held liable for legal costs.

This is completely unacceptable.

At no point was I uncooperative. In fact, I took proactive steps to settle the account, yet I am now being penalised with additional legal costs due to delays and lack of communication on their side.

I would like Standard Bank to urgently:

Clarify why legal action was taken despite my efforts to settle Provide the settlement letter immediately Confirm whether these unnecessary legal costs will be reversed

This experience has been extremely frustrating and stressful, and reflects very poorly on both Standard Bank and their legal representatives.