Unacceptable Handling of a Settled Home Loan

I am seeking clarity and resolution regarding the handling of my late father’s home loan by Standard Bank. I am deeply concerned by how this matter has been managed. Despite the bond being up to date and paid monthly, it was abruptly handed over to debt collection. This was followed by persistent calls and emails from the debt collectors Due to the ongoing harassment, we felt compelled to settle the bond in full simply to bring the situation to an end. However, since settlement, the process has become even more frustrating. Standard Bank and its appointed attorneys have been shifting us from one party to another regarding the cancellation of the bond. A formal request for bond cancellation was submitted on 30 October 2025, yet to date no meaningful assistance has been provided. I am repeatedly instructed to contact the attorneys, none of whom appear to know who is handling the matter or what the current status is. When I contact Standard Bank, I am referred back to the same attorneys who similarly provide no answers. This lack of coordination and accountability is unacceptable. The situation reflects a serious breakdown in communication and service delivery. It creates the impression that there was greater efficiency when the bond was escalated to collections than there is now, after it has been fully settled. I request immediate intervention, clear accountability, and written confirmation of the steps being taken to finalize the bond cancellation without further delay.