Unacceptable
I have a standard bank car loan,apparently they use the 25th as the debit date order,which i wouldn't agree on since i only get paid on the 27th. 4 months later they contacted me saying i was not able to debit my account since there is no money,obviously... so they told me there would could be a increase or decrease in the monthly debit order if i changed the debit order date. Not acceptable at all. Really, 2 days,which i didn't even agree on the 25th anyways????
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Replies (1)Standard Bank's replyOfficial
27 Nov 2020, 12:08Dear Johann Prinsloo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply27 Nov 2020, 12:08
Official
Dear Johann Prinsloo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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