Unacceptable Delays in Bond Cancellation and Lack of Communication

I am extremely frustrated with the lack of response and unprofessional handling of my late brother’s home loan bond cancellation. Despite sending a follow-up email to the bank on 10 October, I have yet to receive any communication from the bank’s legal team or the attorneys involved.

I initially submitted my request over four months ago (6 June 2024), and was informed the process typically takes that long. However, I am still waiting for the bond to be cancelled, the credit to be paid out, and most importantly, the title deed to be delivered to me as the executor of the estate. This delay is holding up the sale of the property and creating unnecessary complications. Reference: Matter ID: ***6 (***).

It is unacceptable that I have to chase after the bank for answers. I do not need further referrals or reassurances; I need immediate action. I urge the bank to take this complaint seriously and to escalate it to someone who can resolve the issue without further delay. I expect prompt communication, the finalization of the bond cancellation, and the delivery of the title deed as soon as possible.

This is a matter of urgency, and your continued lack of response is causing undue stress and delay in finalizing the estate.

Morrison Boshoff (Executor)