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Mandla F

1 reviews | Active since Sept 2013

14 Apr 2026, 16:50

UNACCEPTABLE DELAY: NO FINALIZATION OR CONCRETE FEEDBACK TO DATE - ZERO UPDATES ON PROGRESS, LEAVING ME IN LIMBO

Dear Standard Bank Team,

I am escalating my account application, submitted in early February 2026—over two months ago—with no finalization or concrete feedback to date. Despite promptly providing all required documents and information as requested, I have received no concreate updates on feedback, leaving me in limbo.

This unacceptable delay has turned a simple process into a frustrating ordeal, especially amid reports of *****ulent activities raising concerns about security and efficiency. I demand immediate clarification on the status, expected timeline, and reasons for this prolonged inaction. If unresolved promptly, I will instruct full cancellation and pursue further escalation.

I have already escalated internally but still no help: Person handling the case: Bailey, Krystle K <***> Swaratlhe, Tebogo T <***>; Internal Escalations to: Webster, Yushira Y <***>; Chawana, Lot L <***>

I will not recommend StandardBank to anyone, their customer service is horrible.

0
Replies (3)
Standard Bank
Standard Bank's reply14 Apr 2026, 16:55
Official
Dear Mandla 

Thank you for bringing this matter to our attention.

At Standard Bank, we are committed to providing the highest standard of service and will ensure that this matter is addressed accordingly.

We sincerely apologise for any inconvenience or unintended frustration this may have caused.

Kindest regards
Standard Bank Hello Peter Team 
***
MF
Mandla F's update15 Apr 2026, 10:39
Reviewer Update
To date there is no concrete feedback on this matter, pathetic customer service, If anyone is attempting to switch to Standard Bank I will not recommend that unless you are willing to go through what I experienced which is terrible customer service.
MF
Mandla F's update16 Apr 2026, 12:05
Reviewer Update
Unfortunately, I have not received any calls from the bank, which highlights serious shortcomings in customer support. Instead, I find myself sending repeated follow-up emails, and in some cases, it feels as though my concerns are being ignored. This lack of responsiveness is both disappointing and frustrating.