UNACCEPTABLE DELAY: NO FINALIZATION OR CONCRETE FEEDBACK TO DATE

UNACCEPTABLE DELAY: NO FINALIZATION OR CONCRETE FEEDBACK TO DATE - ZERO UPDATES ON PROGRESS, LEAVING ME IN LIMBO Dear Standard Bank Team,

I am escalating my account application, submitted in early February 2026—over two months ago—with no finalization or concrete feedback to date. Despite promptly providing all required documents and information as requested, I have received no concreate updates on feedback, leaving me in limbo.

This unacceptable delay has turned a simple process into a frustrating ordeal, especially amid reports of *****ulent activities raising concerns about security and efficiency. I demand immediate clarification on the status, expected timeline, and reasons for this prolonged inaction. If unresolved promptly, I will instruct full cancellation and pursue further escalation.

I have already escalated internally but still no help: Person handling the case: Bailey, Krystle K <***********> Swaratlhe, Tebogo T <***********>; Internal Escalations to: Webster, Yushira Y <***********>; Chawana, Lot L <***********>

I will not recommend StandardBank to anyone, their customer service is horrible.