Unacceptable Delay in New Card Delivery and Lack of Communication

I app**** for a new card after my previous cards were compromised. Standard Bank dispatched the card to DSV on 20 April 2025. However, as of 4 May 2025, I have still not received them.

Due to the lack of any communication from Standard Bank, I visited the branch today to enquire. I was informed that the delay was due to their awaiting confirmation of my delivery location. This is concerning, as I explicitly requested that the card be delivered to the KLOOF branch when I placed the replacement request.

Had I not taken the initiative to visit the branch during working hours, I would have received no update. I would like to acknowledge Sisi Queen at the Kloof branch, who was professional and assisted me by contacting DSV directly.

This experience has been frustrating. A two-week delay with no proactive communication is unacceptable, particularly when dealing with a compromised card. I request that Standard Bank urgently resolve the delivery and review its communication process to prevent other customers from experiencing the same issue.