Unacceptable Customer Service with Prestige Banking

I called Standard Bank ***** Department on Monday 13 October 2025 to report two suspicious transactions on my current account. The consultant assisted with cancelling my cheque card and re-ordering a new card for me which will be delivered to my house on Thursday 16 October 2025. She did however advise that I needed to speak to someone in Prestige Banking who would assist me in lodging a Statement of Dispute wrt these two transactions. When I spoke to a gentleman after being put through, he took my details and told me that a Prestige Banker would call me to assist me with this Statement of Dispute. It is now Wednesday 15 October 2025 and I am yet to be called in this regard. This customer service is not acceptable. When you say someone will call you, someone should call you. I should not have to keep calling myself. I therefore expect a Prestige Banker to call me to discuss this matter so that I can have this investigated and resolved.