Unacceptable Customer Service From Standard Bank

Good day,

Please see below details of my complaints and utter frustration with a call received from Standard Bank.

At 11:11 am this morning(16 October 2019), I received a call from a lady who told me that she is not selling me something but Standard Bank will be giving me back my bank charges in the form of data for being loyal Private Banking customer. After seeking further clarity, I found out that Standard Bank would not be "giving me back bank charges in the form of data" nut I would need to pay an additional R30.00 per month to receive the benefits mentioned, in addition to my monthly bank fee.

The call therefore was very ********* and lacked integrity. I questioned the agent about this further and informed her that she was dishonest in the beginning of the call because she is in fact, selling me something and had I been aware of this, I would have told her I am not interested and this would have saved me time. I then asked her for her name and she out right put the phone down on me. I therefore do not have a name or reference for this call but I'm sure it can be traced based on my cell phone number and time/date of call.

This is completely unacceptable. How are agents allowed to cut the calls on customers? This is terrible customer service.