JW
Judy W
1 reviews | Active since Mar 2013
04 Sept 2015, 07:54
Unacceptable customer service
On 8 Aug I withdrew R600 at the ATM in Noordheuwel Shopping Centre. Before the money was received there was load shedding and the ATM went off. I phoned card division imm. and they assured me that the transaction prior to the power failure will be reversed and money will be back in my account. Money still not back. I have made numerous attempt to resolve - NO JOY. Send secure message to bank, send e-mails to business banker, called call centre and went to Key West branch. Ref no ***. Very unhappy client.
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Standard Bank's replyOfficial
04 Sept 2015, 14:25Hello judyward,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply04 Sept 2015, 14:25
Official
Hello judyward,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***