1 reviews | Active since Jun 2018
Unacceptable business practices
I was called a few months ago by Standard Bank to upgrade my Credit Card facility. I agreed and the branch processed the upgrade and i was advised that all i need to do is collect my new card at the branch and enjoy the added benefits. Now a few months later i am advised that my Ucount rewards linked to my credit card has been de-registered and all points forfeited. The Ucount contact center advised it is not their concern and nothing can be done.
Dear Jerrold Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Jerrold Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Jerrold Naidoo
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Jerrold Naidoo
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***