CD
Chantelle D
1 reviews | Active since Oct 2021
30 Apr 2025, 11:51
Unacceptable
Really struggle weeks now just to get a paid up letter. After many emails and went now to Standard bank inside the mall like the lady over the phone told me to do, she didn't know how to give my one. This is unacceptable to struggle to get paid up letter. Just keep the 70 cent and just give my letter after many times now.
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Replies (2)
Standard Bank's replyOfficial
30 Apr 2025, 12:21Dear Chantelle
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Apr 2025, 12:21
Official
Dear Chantelle
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
CD
Chantelle D's updateReviewer Update
06 May 2025, 12:07Stillllllll i am waiting for my paid up letter. I went to the branch they told me they can't close it debit review department must close it. Just keep the R0.70 and just close my account and give paid up letter. This is weeks and weeks and weeks now. How many times must i call and email you!!!!!!!!! This is unacceptable
CD
Chantelle D's update06 May 2025, 12:07
Reviewer Update
Stillllllll i am waiting for my paid up letter. I went to the branch they told me they can't close it debit review department must close it. Just keep the R0.70 and just close my account and give paid up letter. This is weeks and weeks and weeks now. How many times must i call and email you!!!!!!!!! This is unacceptable