RG
Renier G
1 reviews | Active since Oct 2011
21 Jan 2019, 10:15
Unable to use debit card for online purchases.
I have a lowStandardbank debit card, and apparently I am not allowed to use it to make purchases on an app store or online. So what is the purpose of having this account if I cannot use my own money??? The excuse is that I MUST have a cheque card or credit card. That is very convenient for you isn't it lowStandardbank, you can rob me... uhum excuse me... "charge" me more fees on those cards because you offer more bad services on those accounts. Oh but wait, the other solution is a virtual card, oooops that does not work either... so that's it, I just cant use the card??? Oh well off to another bank it is.
Good bye Lowstandard bank, the worst banking experience I have had from DAY ONE.
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Replies (2)
Standard Bank's replyOfficial
21 Jan 2019, 12:15Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's reply21 Jan 2019, 12:15
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's replyOfficial
22 Jan 2019, 14:51Dear Renier
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply22 Jan 2019, 14:51
Official
Dear Renier
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***