JL
Jahrid L
1 reviews | Active since Apr 2013
23 Oct 2018, 02:37
Unable to transact whilst out of SA
I made use of the ********** service to request that my OTP method of communication is changed from Text Messgae to Email as I am currently out of the country. It has been over a week since I provided the requested information to Thabisile yet I have received no feedback regarding my query. Numerous follow-ups have also been ignored. I am now unable to transact whilst out of the country due to an absolute lack of customer service from Standard Bank.
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Replies (2)
Standard Bank's replyOfficial
24 Oct 2018, 08:57Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply24 Oct 2018, 08:57
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
24 Oct 2018, 15:31Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply24 Oct 2018, 15:31
Official
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***