Unable to transact and Std bank cant tell me why

Since the morning of 15/08/2024 I have not been able to withdraw money from my account. I received a ***** alert sms after my second withdrawal attempt. I have contact standard bank Card dept and also escalated to the ***** dept which advised they do not know why I cannot withdraw funds from my account. My daughter needed money for lunch at school and I infortunately had to send my 6yr old to school with no money for food. I have had this account aince Nov 2022 and ever since I have been uaing a debit card as I am STILL waiting for my actual bank card to be delivered, since 2022. I have had endless issues with standard bank and this account. They disappoint you in the most inconvenient time. No accountability, no repercussions or consequences for an organisation as big as they are. I am sick and tired of this bank. They are quick to contact you for payments on their products you have with them but useless when it comes to what matters to their customers. This is what happens when you run an organisation that is understaffed and under-educated/trained all in the name of "cost-saving".