BC
Benjamin C

1 reviews | Active since Jun 2019

04 Jul 2025, 14:13

Unable to Transact

I am honestly disappointed with this, since yesterday morning I am delaying with this from branch consultant, to call center agents, to app agents to social media agents but still Standard Bank is not granting me access. keeping in mind that there is 20 families that need this money from my 20 workers.

This things or escalations and priority and no results are coming, I am just wondering what's the hold up because it was easy for Standard Bank to take thier charges and Block Access for me to transact and now that Standard Bank must grant me access to my account it's mission impossible that requires escalating and priority and speaking to teams involved with no time frame, worse this is no good for me as business person because now I am seen as someone who doesn't want to pay workers. I am really not pleased at this point. I really hope that this is things is sorted Now before 2h30pm.

If there was a way to give Standard Bank zero stars I woud do that because this is just bad service I have experience. Never thought that this bank would actually send me from pillar to post about unblocking what they have blocked.

Since yesterday morning I have spoken to a branch consultant, 4 call center agents, 3 banking app agents, a social media agents, my business banker and still nothing has happened, I need this sorted ASAP.

0
Replies (1)
Standard Bank
Standard Bank's reply04 Jul 2025, 14:15
Official
Dear Benjamin C,

Thank you for reaching out to us for assistance. 

We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time. 

Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you. 

Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated. 

Kindest regards, 
Standard Bank Hello Peter Team
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