Unable to take out a legal policy

Hi,<br> <br> I've been trying to take out the legal assistance policy which Standard Bank offers under their insurance products. I initially tried calling the call centre, however, a consultant constantly stated that they cannot assist and will put me through to the correct department. My call was diverted back to the menu prompt. This happened on three occasions.<br> <br> Thereafter, I sent through a 'call back' request via the Standard Bank Insurance website. After a couple days, a consultant calls me offering me vehicle insurance (even though I selected 'Legal Assist' on my call back request). He stated that he was unable to assist with the legal plan and he (the agent) will send an email to the correct department. No one has called me since.<br> <br> I decided to go on to the Standard Bank Twitter page and state my complaint. They (via Twitter) responded and mentioned that they will investigate and get someone to contact me. No one has contacted me.<br> <br> I sent another 'call back' request today via the Standard Bank Insurance website and no one has contacted me. <br> <br> This is very frustrating because it seems taking out this policy can only be done telephonically and not via a Standard Bank branch