Unable to speak to customer helpline

Item: Standard Bank
Rating: 1
Author: sharpmetaldce S

I have been trying to get hold of your helpline since 08:00 this morning - Perpetual (we are experiencing high call volumes) I have also submitted call back requests via your website to no effect. The reason for my call is I noticed an unauthorised Debit order on my account and would like it blocked and reversed please can someone contact me as a matter of urgency to resolve this as contacting you various numbers proves impossible

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

26 Apr 2019, 07:11

Hi Dorian

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply26 Apr 2019, 07:11

Official

Hi Dorian

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial

30 Apr 2019, 13:06

Dear Dorian Duncan Gray

Thank you for posting your comments.

I refer to our conversation on social media and can confirm that this matter has been attended to.

Kind regards

Thabisile Nxumalo
Complaint Resolution Centre
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Standard Bank's reply30 Apr 2019, 13:06

Official