Unable to speak to any bankers

I am totally irritated with Standard Bank's Business Banking sector. One needs to deal through their only line being ***. Every time your call is taken u have to repeat your details and reference to why you need to speak to the branches business banker. You given a reference number and told that somebody will call you. This never happens. The complaint is that I asked for help with an advance on business that I have done. Yes I understand that the account is not a year old so I took the advise from the business consultant and approached my client to release part of the payment due to me in order to go forward and pay my suppliers. Guess what, My client agreed to pay the invoices to date and make the payment immediate. Standard Bank now decides that they will only release the funds when they have verified the funds, which will take an additional 10 days. MY question is how the hell is a small business going to survive when the bank treats you like ****. No body wants to talk to you. You cannot pay your suppliers cause Standard Bank is holding on to your money. Its evident that Standard Bank does not want small businesses business. Standard Bank you suck !!!