CF
Chiara F

1 reviews | Active since Jan 2011

29 Jun 2016, 06:54

Unable to register new card for internet banking for 3 weeks now

<p>I picked up my new cheque card three weeks ago. The person at the till told me that I just need to go online to register my card for internet banking. I currently have 4 other cards that I use for internet banking, so I know how to use internent banking well. </p> <p>To date, I've tried several times to register the card and I get errors or I get a message saying that my card is already used. The people who are helping me - Mathabo Mo***eng and Hortius Ndaleni - just do not understand what I need and keep giving me the same link over and over! I've told them endless times that I've tried to register for internet banking and this is not working. They tell me the site is down, which is a complete lie because I am transacting with the other cards with no problem.</p> <p>There is a major problem with my card not registering for interenet banking and they simply don't want to take time to go to the root of the matter.</p> <p>I do not understand how Standard Bank continues to operate. It just gets worse and worse with customer service that is completely inexistent and people who are unwilling to help. </p>

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Replies (1)
Standard Bank
Standard Bank's reply29 Jun 2016, 10:34
Official

Good day Chiara

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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