Unable to Rectify a Fault within the UCount system

Hi,

Please refrain from insulting my intelligence as per your reply on 2nd February 2018.

RETRO POINTS 32 IN TOTAL – WHAT A ****** JOKE especially after the amount spent on the card for that month.

As you can see again I am including my spreadsheet with the actual differences. This is what has come through on the SMS Services each month on my cell phone stating “HOW MANY POINTS I HAVE EARNED AND HOW MANY I COULD HAVE EARNED IF I WAS ON TIER 4.”

NOW I SHOULD HAVE BEEN ON TIER 4 FROM THE DATE OF MY FIRST ENQUIRY IN NOVEMBER AND DUE TO YOURSELVES AND STANDARD BANK NOT BEING ABLE TO RECTIFY THIS YET,

I AM CURRENTLY STILL ON TIERING3 THROUGH NO FAULT OF MY OWN!!!!!!!!!!!!!!!!!!!!!!!!!!!.

I AM CURRENTLY SHOWING A SHORTFALL OF 3712 POINTS AND THAT IS BEFORE I GET MY JANUARY LEVEL SMS DUE ON THE 8TH OF FEBRUARY 2018.

SMS Date Tier 3 Tier 4 Shortfall 07-Nov ********** 1140 05-Dec 3 ********** 1097 08-Jan 1 ********** 1475 ? ? ? ? waitng for next sms due in 1st week of Feb 2018 for January's totals Totals 5 ********** 3712

SORT THIS OUT AND STOP GIVING ME PATHETIC ANSWERS.

Regards, Rodney