Unable to receive OTP

<p>I have spent the last couple of hours on the phone to the Std bank help desk, on the facebook standard bank messenger page. (The local branch doesn't answer the phone so I have been unable to try them)</p> <p>The Standard Bank in their wisdom have changed the settings on my Sons bank page so that he cannot access his own money. He must now go into the bank to reset the settings - this is in spite of the fact that he did this in October this year. This is also in spite of the fact that he is currently in America.</p> <p>The reason he went into the bank in October was because the OTP pin does not come to his phone in the allocated time allowed. He changed this to come to his email.</p> <p>The bank has NO solution to fixing this and NO interest in helping either. I am sure this is equivalent to communism. They have ONE solution and if you can't use this solution well then tough luck. Not their problem. The best they offer is email our help line and we will get back to you in the next TWO weeks.</p> <p>Very very disappointed Standard Bank. Just read the posts on your face book page. I am just one complaint in a long line of complaints</p>