Unable to receive approved personal loan funds for more than a week now.

I app**** for a personal loan for which the funds are required urgently. It was approved telephonically and I was told to send documents to the relevant email address. They returned to me indicating I need to download the app and verify by scanning my id book and taking a photo. For 3 weeks now, the app cant "verify" me.

I emailed the relevant contact and informed that it does not verify me. My only option seems to be to go to a branch which is unacceptable as I'm immobile currently.

The call back function on the site is not working either.

I'm at my whit's end.