Unable to reach you...

Dear Standard Bank,

I hate having to resort to this measure to get a response from you but I have been trying to reach your call centre (deceased estate queries) for 3 weeks with no success. The call center agents are useless when you are eventually able to reach them. However, most of the time while I have tried to contact you I have been unsuccessful since I do not have hours to be placed on hold. The call is on hold for approximately 30 minutes before you actually get speak to someone. Then even when you speak to someone they are unable to assist as they have limited information at hand. I understand that you have high call volumes and that you are trying to limit staff due to COVID, however you still need to provide a service to your clients. This is still a business and we still need service! I do not wish to elaborate on my query on this site but I do wish to inform you that I have been unable to successfully resolve a query due to your lack of customer service. My deceased father worked for this bank for most of my life, I am 40 years old now. He had been an ambassador for your brand for all these years and now I am unable to even notify you of his death because I am unable to reach you.