Unable to purchase online with company debit card or go back more than 6 months in statements online.

As a small business owner, I need to be able to date back on my account statements to check payment queries, pay for purchases online, etc. After logging into my account, I was not able to go back as far as I needed (said I had to use the account for at least 1 month to access the statement history feature - been over 8 months now) and got in contact with enterprise direct. I am not able to go back more than 6 months in online statement history for an unknown reason, and after being in contact with Standard Bank, they can not tell me why, and told me that they could supply me with a statement at an extra charge, and suggested I download statements every month.

To charge me for something I could not do (no fault of my own as online banking would not allow me to access this feature) and to tell me that I must download the statements monthly instead does not sit well with me at all. I actually find it insulting that I must pay for a statement that you would not allow me access to and blatantly say I must download it monthly to avoid such scenario. Other banks will allow me to date back two years with no problem online, I should consider using them instead of Standard Bank.

Secondly, I tried to do an online purchase with my company debit card, well that failed miserably. During lockdown at the time I needed to purchase an item, but the physical stores were closed and could make a purchase online. I tried with my company debit card and would not work. Again after contacting the bank, they simply said it is not possible and that I would have to apply for a cheque card. You left me in a position where now I can not get my essential item, and had to use another bank card to do the purchase, which worked with no problem.

I am left with the question why do I even use Standard Bank if I can not do things. I have to seriously consider if I am going to remain with you, or take my business to another bank where I will have less hassles.