lL
lthrupp L
1 reviews | Active since Jun 2017
20 Dec 2018, 10:47
Unable to provide Tax Certificates
Despite numerous attempts by phone and email to get 2017 and 2018 tax certificates for a home loan which I have at standard bank you have not sent these to me. My emails to you take a week to get answered and then there is always a problem with my request. The latest issue is that I have to furnish all the details about my home loan which I don't have to do with any other company or bank which I deal with. A tax certificate is a legal requirement and the fact that you cannot provide me one means that you are in contravention of the law. I have told SARS about this and they will be contacting you.
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Standard Bank's replyOfficial
20 Dec 2018, 15:45 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply20 Dec 2018, 15:45
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***