Unable to provide 12 month bank statements

Standard bank customer service is shocking! My service ticket #*** has not been resolved but was marked as resolved. I have requested 12 month bank statements from March 2020 to February 2021, I went into the Standard Bank Greenstone branch on 18/09/2021 and was assisted by Collen Ladhoyo - I even paid for these statements! July, August and September 2020 statements are still outstanding, despite being promised they will be sent to me. I require them ASAP for SARS. The call centre cannot help me. It is not as though I have requested bank statements from 10 years ago?! I have been a loyal customer to Standard Bank for many years now, but one simple request they cannot assist with.