RK
Russell K
1 reviews | Active since May 2014
03 Jul 2015, 07:27
Unable to process requests
Does Standard Bank specialise in incompetence? This is the third time I've gone onto HelloPeter to moan about them not changing my profile for statements to be emailed. It first happened with an investment account, then my home loan and now my vehicle account. Why do they say on their envelopes that they will change to email if you contact them and they don't implement? On 01/06/2015 I phoned Shakir who confirmed that my statements will now be emailed. Guess what? They arrived in the post again. Why is it so difficult for them to do their job?
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Standard Bank's replyOfficial
03 Jul 2015, 14:19Hello Unh@ppy999,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply03 Jul 2015, 14:19
Official
Hello Unh@ppy999,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***