Unable to process Credit or Debit Cards

I received a speed point machine from Standard Bank on the 13th of April but on Saturday realized that no transactions came through my Bank Account I called the Merchant Services Dept and requested follow up on this they requested information which I promptly sent off to them then on Monday no luck in getting through to them tried today Tuesday managed to speak to a Consultant he promised feedback on the issues logged znd have not heard from them again. <br> I'm losing customers due to this and they made a mess with the merchant numbers and they still haven't resolved the issue now being Tuesday already.