Unable to order a Cheque card

Standard bank now charge a new monthly fee for thier credit card (in addition to the new monthly fee on my home loan). I’ve tried to cancel the card but it’s linked to my internet banking and standard bank are unble to order a new Cheque card for me, so that they can link that to my internet banking. All the whole, due to thier incompetence, I still have to pay the monthly credit card fee. To add insult to injury I see they have now charged me a new card fee, but still no new card!!!