Unable to Open a Savings Account – No Feedback on Referred Profile

Subject: Unable to Open a Savings Account – No Feedback on Referred Profile

I would like to lodge a complaint regarding the poor service I received at Standard Bank Greenstone.

Approximately two months ago, I visited the branch to open a basic savings account. I met with a consultant who attempted to assist me, but was unable to proceed because my profile had apparently been "referred" or flagged on the system.

The consultant advised that she would investigate the matter and contact me with feedback. Unfortunately, despite waiting for nearly two months, I have never received any communication, update, explanation, or follow-up from either the consultant or the branch.

My frustration is not only that I was unable to open a simple savings account, but that nobody has been able to explain why my profile has been flagged or referred. I have made every effort to understand the reason, but I have been left completely in the dark.

As a customer, I believe I am entitled to receive feedback, especially when there is an issue preventing me from opening a standard banking product. The lack of communication has been disappointing and has left me feeling ignored.

I would appreciate it if Standard Bank could:

• Investigate why my profile has been referred or flagged. • Provide a clear explanation of the reason. • Advise what steps, if any, are required from my side to resolve the issue. • Ensure that someone contacts me with feedback as soon as possible.

I trust that Standard Bank will treat this matter seriously and provide the assistance that I have been waiting for over the past two months.

Thank you.