Unable to open a fixed deposit on the internet.

For many years I was able to make a fixed deposit on the internet, but when the website was "upgraded" I was no longer able to do this.

I have visited the bank many times to try and get this resolved but have had no luck in over a year. It was suggested I open a new cheque account to operate from. I did this, but this did not help either.

My most recent attempt was 5th Sept at the Northcliff branch where I was helped by Ashwin. As he could not assist, he escalated the issue and said I would get feedback. So far not even a phone call.

I tried again yesterday to make a fixed deposit but the website just says " The account opening function is not available for selected account"

I am now losing money as a result of this. If it can not be resolved in the next week after close to 40 years banking with Standard Bank, I will have to close my account and try a new bank.

I hope this will not be necessary