Unable to move funds from my account

I'm trying to cancel my home loan at Standard Bank, and before I do so move my funds from my home loan account to my wife's access account.<br> <br> However, Standard Bank does not allow me to move these funds. They keep transferring the money somewhere so that I can't access it. I don't understand how Standard Bank is allowed to work with peoples money. They must be the most useless bank in the country. I can't even contact the call center, as the statements they have access to are out of date. <br> <br> I'll have to contact the ombudsman I guess. Can't wait to never have to deal with Standard Bank again.