Unable to make contact

Item: Standard Bank
Rating: 1

I have tried a few of the call centre numbers. All of them give the message "all circuits are busy". I have a recurring attempted debit that is causing charges in excess of R50 a day. Please stop this attempted debit and provide me with a way of contacting you guys that actually works or I'll be forced to switch banks.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

15 Feb 2018, 06:33

Thank you for posting your comments.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply15 Feb 2018, 06:33

Official

Thank you for posting your comments.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

's updateReviewer Update

19 Feb 2018, 12:38

I have sent an email as well since I dont get through to your contact centre still.... I am being charged over 300 for charges which I have no idea what for. If this isnt rectified today I will have to switch to a bank that can actually make contact with me.

's update19 Feb 2018, 12:38

Reviewer Update

Standard Bank's replyOfficial

22 Feb 2018, 15:29

Hi Angelo

Our team tried to make contact with you to no avail. Please confirm the alternative number.

Standard Bank's reply22 Feb 2018, 15:29

Official

Hi Angelo

Our team tried to make contact with you to no avail. Please confirm the alternative number.