Unable to log on to Standard Bank App and Internet Banking.

Last night I tried to log on to the Standard Bank App and to Internet Banking. I got the following error: "Your account is disabled. Please contact your system administrator". I called the call centre and the consultant told me there is an issue and it would be escalated. I tried again this morning and still the same problem. I called the call centre again. The consultant guided me through the process of resetting my password. This did not work. The consultant advised he would need to escalate this to the back office but they are not working now due to the public holidays. This means I would have to wait 3 days before Standard Bank will even start to look into the issue and I'm not able to access any of my funds till then! Really poor service from Standard Bank.